What information we collect about you
When making a booking with us, either directly or using a third party booking agent or system, we collect the names and nationalities of all guests who will be staying, credit or debit card details, the home address, email address and telephone and/or mobile number of the person making the booking. We will collect any personal information provided by you in relation to the booking, for example, additional contact information or dietary requirements. For international guests we are legally required to collect your passport number, place of issue and next destination address. This information may be stored electronically and/or in paper form.
We also collect comments and reviews made by guests in paper form using the comments book, or electronically, including but not limited to emails or third party websites.
What is the source of the information we hold on you
The information will be collected from you either directly or using a third party booking agent or system, or the person making the booking.
How we use the information we hold on you
We use the information we hold on you as needed in relation to your booking, including enquiry, administration and management.
Your personal information will form part of our management, administration and auditing operations, including accounting.
We use your credit or debit card details to take the deposit for your booking, and damages should they occur. Your home address is used as part of the validation process. We will use your email address and/or telephone or mobile number to send confirmation of your booking, and correspondence in relation to the booking, for example, answering additional queries or seeking clarification of information provided.
Your personal information will be stored to comply with legal and regulatory obligations, requirements and guidance.
Storing personal information
The personal information and card details you supply to us will be stored securely in either or both a third party booking agent or system, or in paper form.
Information will be stored using the criteria, for the duration of your stay, for as long as we have reasonable business needs, and to comply with legal requirements.
We will not share your information with any third party unless there is a legal reason for doing so. Information provided through may be stored by the third party booking agent or system.
Information stored in paper form will be locked in a secure place.
We are required by law (The Immigration (Hotel Records) Order 1972) to collect the name and nationality of all guests, and additionally the passport number, place of issue and address of next destination for all guests who are not British Subjects (as defined in the British Nationality Act 1948). Information provided at the time of booking and registration forms will be kept for 12 months, and may be shown to a police officer or other authorised person if requested.
We use surveillance cameras for the security of our property, ourselves, our guests and their property. No cameras are pointed at the guest bedrooms, doors or windows.
Access to this data is limited to the owners of the business and can only be accessed through password protected devices.
We do not use personal information you have provided for the purpose of marketing, unless you have expressly given permission. You may change your preference at any time.
You have the right to request a copy of the information we hold about you and how we use it. This information will be made available after receiving your instruction in the form of a written request.
Any information stored may be corrected or updated if found to be inaccurate or incomplete.
You have the right to have your personal information erased (“right to be forgotten”) providing it does not contravene our legal obligations.